Frequently Asked Questions

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You can find them at 5723 5th Ave, Brooklyn, NY 11220. We are open Monday to Friday from 9:00 AM to 7:00 PM, and Saturdays from 10:00 AM to 4:00 PM. For more information, you can call (718) 439-5000.

Available sizes and pricing are indicated on each product page and may vary depending on availability.

Cacay (Caryodendron orinocense) is a tree native to the Amazon and Orinoquía regions of Colombia. Its nut yields a vegetable oil used as a cosmetic ingredient for skin and hair care.

Cacay Oil is obtained through cold-pressing of the Cacay nut. This is a mechanical process used to produce vegetable oils intended for cosmetic use.

It is designed for external cosmetic use on skin and hair. Avoid contact with eyes and mucous membranes.

Apply a small amount to clean skin or to the ends of the hair and gently spread. Adjust the quantity according to preference and skin/hair type.

It can be used at any time of the day, depending on your personal skincare routine.

The amount depends on the area of application and your skin or hair type. Start with a few drops and adjust as needed.

It can be incorporated into your routine as frequently as desired, depending on your preference and tolerance. If you have sensitive skin, we recommend performing a patch test before regular use.

It may be used by individuals with different skin types. If your skin is sensitive or reactive, perform a patch test before regular use.

In general, it can be used alongside other cosmetic products within your routine. Consider performing a patch test before regular use.

Cacay Oil does not contain sunscreen filters and does not replace sunscreen. If you plan to be exposed to sunlight, use an appropriate sunscreen.

For external use only. Discontinue use if irritation, redness, or persistent discomfort occurs. Perform a patch test before regular use, especially if you have sensitive skin.

No. This product is intended only for external cosmetic use on healthy skin.

Individual experiences may vary. If you experience burning, irritation, or persistent discomfort, discontinue use and consult a healthcare professional.

To report any adverse event related to product use, please contact us at: dircomercial@tacay.co